How we recover unpaid Council Tax

If you do not set up a repayment arrangement or miss your repayment instalments, we will pass on your debt to our bailiffs (also called ‘enforcement agents’).

At this stage, you: 

• cannot request a repayment arrangement
• must contact the bailiff yourself

You must contact the bailiff

Contact the bailiff to discuss:

• your account
• setting up a repayment arrangement
• making a payment

You will be charged extra costs on top of the amount owed. The first fee is £75.

You must contact the bailiff to discuss your repayment options to avoid more costs.

Bailiff contact details

Bristow and Sutor

Telephone: 0330 390 2010
Website: Bristow and Sutor

Grencar Ltd

Telephone: 01306 630 015
Email: info@grencar.co.uk 

How a bailiff collects your debt

There are three stages to bailiff action.

Stage 1: Compliance stage

A cost of £75 is charged for each liability order we pass on to the bailiff.

Stage 2: Enforcement stage

An extra cost of £235 is added to your debt and a bailiff will visit your property to take control of your goods. If your debt is above £1,500, you will also be charged a 7.5% fee.

Stage 3: Sale or disposal

An extra cost of £110 is added to your debt, plus any sale or expense costs. If your debt is above £1,500, you will also be charged a 7.5% fee.